May 18

Reading through my feeds a few minutes ago, I noticed an interesting post in TechCrunch, titled “Plazes Simplifies: Lessons From Twitter”. The post talks about how Plazes is making their location system more simple, and also adding new ways for users to position themselves and update others as to what they are doing.

What was really spooky is that when I clicked on the feed link to read the post and possible comments on TechCrunch itself…the post wasn’t there! In my feed, the post was between the one about TalentSpring and the purchase of aQuantive by Microsoft, but in TechCrunch’s site – it was missing. Did Nick Gonzalez release a post too soon? We will soon see, I guess. For those impatient, here is the post in its entirety (original text in italics):

Plazes Simplifies: Lessons From Twitter

from TechCrunch by Nick Gonzalez 

Plazes, headquartered in Zurich and Berlin, is a social community that connects you and your friends to the places you spend your time. They’ve been around for a while (we profiled Plazes on the day TechCrunch launched in June 2005), and they recently raised $2.7 million in a venture round.

Plazes lets users tell others where they are and what they are up to. Currently, users have to download software which auto-determines user location based on IP address, network IDs from routers and other information and then places you on the Plazes map. If it was a location no Plazes member had visited before, you could name and describe the place and add Flickr photos.

As good as Plazes was, the friction from requiring users to download software and use it whenever they changed location created friction and slowed user growth. Taking pointers from the simplicity of Twitter, Plazes is changing the way it handles location, and is also adding time and activity dimensions to the product.

The new features roll out next week. The client software will no longer be required to set location. Instead, users can simply add a place via a Google maps mashup (and are helped along the way with a suggestion mechanism), and can also say whether they were there in the past, will be there in the future, or are there currently. Users can also say what they are up to, a very Twitter-like activity. Users can give Plazes this data via the Plazes website, the client software or by texting it in via a mobile device. An instant messaging interface is coming soon.

The new version will also preserve a user’s update history and allow them to post locations for the future, allowing you to plan, or chance encounters. The timeline will also allow your friends to get a comprehensive look at where and when you hang out.

Friends can subscribe to people or places and see a data stream from that source. Groups can also be formed that include both people and places, and the feed information shows what those people are up to when they are at selected locations.

250 of Plazes 50,000 members will get access to the update before next week. Plazes draws a crowd that is 60% from the U.S., with the remaining mostly European.

Plazes is clearly trying to lower the participation hurdles to get more users and more participation from existing users. The product will be significantly easier to use, and adding the activity information means users are likely to update far more often than just when they change locations.

Whatever the case, this is not secret anymore, as I believe there are a few thousand other feed subscribers, and they all have had a chance to read it too.


May 02

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Weirdness happens in the most strange places, and the Fon forums are an endless source of fun. Their moderator, known as moderfon, throws his wrath around like a dragon, censoring posts that are not convenient to Fon’s image. Those who complain or even link to external stories that deal with topics such as replacing the Fonera’s firmware, or problems and bugs such as the overheating routers, are ruthlessly censored, and the posters threatened with being banned.

I have moderated public forums for almost 10 years now, and there is a very delicate balance between keeping things on topic, abusive users, and the community. You simply cannot have a forum about a topic, and then arbitrarily decide when and how its members can or cannot talk about the topic. If the topic of Fon’s forums is Fon, then users should be allowed to say anything related to Fon, be it good, bad or even how to hack the routers. People should be allowed to complain about a company on the company’s own forum, else, it is basically a propaganda tool, or something one must have for public image. “Sure, we like our community, we have a blog and a forum!”. Keeping a company forum on topic does not mean keeping it on the topic the company would like to see, but making sure there is no spam, users don’t become abusive, flame wars are tamed, and people get a feeling that they are contributing to something. Censoring uncomfortable topics is not the way to go.

In this particular case, a UK ISP known as Fondoo.net, who define themselves as “the UK’s first FON Friendly ISP.”, has had its name censored from Fon’s forums. Any mention of the word ‘fondoo’ will be shown on posts as *xxxx*, as can be seen on this thread (scroll down a bit to the first post by euronerd). Seems like a very fast way to lose friends, and shows how to not build a community. As this thread will probably be censored (there was a thread about censorship that itself got censored!), I took a screenshot of the relevant bit:

fondoo

Update: I found a link to this Wikipedia entry (I tend not to link to Wikipedia as a general rule, but I’ve reviewed this article and it seems just fine), which is a great introduction and explanation of what it means to moderate a forum (wink wink, moderfon). Thanks to Kyros for posting the link on AustinTX’s blog, it will come in handy more than once methinks!